FAQs

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Frequently Asked Questions

[martfury_empty_space height=”120″][martfury_faqs title=”Placing an Order” faqs=”%5B%7B%22title%22%3A%22How%20do%20I%20place%20an%20order%3F%22%2C%22desc%22%3A%221.%20Search%20for%20the%20product%20you%20want%20using%20the%20product%20categories%20or%20the%20search%20bar%3Cbr%3E%5Cn2.%20Scroll%20through%20the%20list%20of%20available%20items%20and%20click%20on%20the%20product%20you%20want%3Cbr%3E%5Cn3.%20Select%20size%20or%20color%20if%20necessary%20and%20click%20%E2%80%9CBuy%E2%80%9D%20%3Cbr%3E%5Cn4.%20Confirm%20list%20of%20items%20in%20the%20shopping%20cart%20and%20click%20on%20the%E2%80%9D%20check%20out%20%E2%80%9Cor%20%E2%80%9Ccontinue%20shopping%E2%80%9D%20%3Cbr%3E%5Cn5.%20New%20customers%3A%20Enter%20your%20contact%20details.%20Kindly%20ensure%20Email%20address%20is%20correct%3Cbr%3E%5Cn6.%20Returning%20customers%3A%20Enter%20your%20password%20and%20email%20address%3Cbr%3E%5Cn7.%20Choose%20your%20shipping%20address%20or%20pick-up%20locations%20if%20preferable%3Cbr%3E%5Cn8.%20Choose%20your%20payment%20method%20%3Cbr%3E%5Cn9.%20Click%20on%20%E2%80%9Cconfirm%20your%20order%E2%80%9D%20on%20payments%20page%20then%20sit%20back%20and%20relax%2C%20we%20will%20call%20you%20to%20confirm%20your%20order!%20%3Cbr%3E%3Cbr%3E%5CnIf%20you%20encounter%20any%20problems%20while%20placing%20your%20order%2C%20do%20not%20hesitate%20to%20contact%20us%20on%200722538588%20or%20email%20us%20at%20info%40bovic.co.ke%3Cbr%3E%3Cbr%3E%5CnNext%20steps%20after%20you%20have%20placed%20your%20order%2C%20please%20confirm%20that%20you%20have%20received%20an%20email%20from%20Bovic%20Enterprises%20with%20the%20order%20number.%20Bovic%20Enterprises%20representatives%20will%20then%20give%20a%20call%20to%20confirm%20your%20order%20and%20reiterate%20the%20expected%20delivery%20timeline%20after%20these%20two%20steps%2C%20Bovic%20Enterprises%20will%20work%20on%20your%20order%20and%20update%20you%20via%20the%20email%20and%20phone%20numbers%20provided%20once%20it%20is%20shipped.%22%7D%5D”][martfury_empty_space height=”30″]
[martfury_empty_space height=”75″][martfury_faqs title=”General questions” faqs=”%5B%7B%22title%22%3A%22How%20do%20I%20search%20for%20products%3F%22%2C%22desc%22%3A%22Log%20in%20to%20www.bovic.co.ke%20and%20search%20for%20the%20product%20of%20your%20choice%3B%20place%20an%20order%20and%20it%20will%20be%20delivered%20to%20you.%22%7D%2C%7B%22title%22%3A%22Where%20is%20your%20physical%20store%20located%3F%22%2C%22desc%22%3A%22Our%20deals%20are%20done%20online%20and%20therefore%20we%20don%E2%80%99t%20have%20a%20physical%20storage%20location%2C%20you%20make%20your%20order%20online%20and%20we%20deliver.%20You%20can%20also%20pick%20your%20product%20at%20our%20shop%20in%20Moi%20Avenue%2C%20Bihi%20Towers%2C%20first%20floor%20shop%206.%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20register%3F%22%2C%22desc%22%3A%22Click%20on%20%3Ca%20href%3D%5C%22https%3A%2F%2Fbovic.co.ke%2Fmy-account%5C%22%3EREGISTER%3C%2Fa%3E%20and%20provide%20us%20with%20your%20details.%20In%20case%20you%20need%20our%20newsletter%20updates%20for%20greater%20deals%20subscribe%20for%20our%20Newsletter.%22%7D%2C%7B%22title%22%3A%22Do%20you%20sell%20used%20or%20fairly%20used%20products%3F%22%2C%22desc%22%3A%22No%2C%20we%20only%20deal%20with%20brand%20new%20products%20with%20warranty%20on%20selected%20items.%22%7D%2C%7B%22title%22%3A%22How%20can%20I%20sell%20my%20products%20on%20your%20website%3F%22%2C%22desc%22%3A%22For%20potential%20suppliers%20you%20can%20contact%20us%20through%20our%20number%20or%20email%20info%40bovic.co.ke%22%7D%2C%7B%22title%22%3A%22What%20if%20I%20cannot%20find%20my%20particular%20product%20on%20bovic.co.ke%3F%22%2C%22desc%22%3A%22You%20can%20contact%20our%20customer%20care%2C%20we%20will%20assist%20you%20to%20source%20for%20them.%22%7D%5D”][martfury_empty_space height=”30″]
[martfury_empty_space height=”75″][martfury_faqs title=”Payments” faqs=”%5B%7B%22title%22%3A%22How%20do%20I%20make%20payment%3F%22%2C%22desc%22%3A%22You%20can%20make%20payment%20via%20Mpesa%2C%20Airtel%20Money%2C%20Paypal%2C%20and%20cash%20on%20delivery.%22%7D%2C%7B%22title%22%3A%22Do%20you%20offer%20installment%20payments%3F%22%2C%22desc%22%3A%22We%20discourage%20installment%20payments.%20All%20our%20customers%20make%20their%20full%20payments%20on%20delivery%20or%20prior%20if%20you%20want.%20But%20we%20are%20always%20ready%20to%20listen%20to%20our%20clients.%20Call%20us%20to%20discuss%20the%20terms.%22%7D%2C%7B%22title%22%3A%22Are%20your%20prices%20negotiable%3F%22%2C%22desc%22%3A%22We%20don%E2%80%99t%20negotiate%20on%20our%20prices%20because%20we%20have%20worked%20them%20out%20well%20to%20suit%20you%20as%20our%20customer.%20Our%20prices%20are%20the%20best%20in%20Kenya.%22%7D%2C%7B%22title%22%3A%22Will%20my%20card%20details%20be%20safe%3F%22%2C%22desc%22%3A%22We%20value%20you%20details%20so%20we%20keep%20them%20private%20and%20confidential.%22%7D%2C%7B%22title%22%3A%22Can%20I%20use%20two%20methods%20of%20payment%20when%20ordering%20online%3F%22%2C%22desc%22%3A%22You%20can%20pay%20via%20both%20Mpesa%20and%20cash.%22%7D%5D”][martfury_empty_space height=”40″]
[martfury_empty_space height=”75″][martfury_faqs title=”Shipping & Delivery” faqs=”%5B%7B%22title%22%3A%22Can%20you%20deliver%20to%20me%20outside%20Nairobi%3F%22%2C%22desc%22%3A%22Currently%20we%20don%E2%80%99t%20unless%20you%20taking%20care%20of%20the%20transportation%20fee.%20Free%20delivery%20within%20Nairobi%20and%20outskirts.%22%7D%2C%7B%22title%22%3A%22Can%20you%20deliver%20outside%20Kenya%3F%22%2C%22desc%22%3A%22No%2C%20we%20currently%20venture%20on%20the%20Kenyan%20market%20alone.%22%7D%2C%7B%22title%22%3A%22When%20will%20I%20get%20my%20product%20after%20I%20place%20an%20order%20(delivery%20period)%3F%22%2C%22desc%22%3A%22You%20will%20get%20your%20product%20within%2024hrs%20after%20placing%20an%20order.%20Delivery%20time%20varies%20depending%20on%20your%20strategic%20location%20but%20all%20are%20done%20within%2024hrs.%22%7D%2C%7B%22title%22%3A%22Do%20you%20have%20an%20office%20address%3F%22%2C%22desc%22%3A%22Our%20location%20is%20Bihi%20Towers%2C%20shop%206%2C%20Moi%20Avenue%2C%20Nairobi.%20Email%20is%20info%40bovic.co.ke%22%7D%2C%7B%22title%22%3A%22Can%20I%20pick%20up%20my%20item%20instead%20of%20having%20it%20delivered%3F%22%2C%22desc%22%3A%22Yes%2C%20at%20the%20above%20location.%22%7D%2C%7B%22title%22%3A%22What%20if%20I%20am%20not%20home%20at%20the%20time%20of%20delivery%3F%22%2C%22desc%22%3A%22It%20advisable%20to%20give%20the%20proper%20location%20where%20we%20can%20get%20you%20any%20time%20during%20delivery.%20But%20our%20riders%20will%20call%20you%20frequently%20so%20that%20you%20update%20them%20on%20your%20current%20location.%22%7D%2C%7B%22title%22%3A%22Can%20my%20parcel%20be%20delivered%20to%20an%20office%20address%3F%22%2C%22desc%22%3A%22Yes%2C%20the%20product%20can%20be%20delivered%20to%20an%20office%20once%20appropriate%20payment%20method%20has%20been%20followed.%22%7D%2C%7B%22title%22%3A%22My%20items%20haven%E2%80%99t%20arrived%20yet.%20What%20can%20I%20do%3F%22%2C%22desc%22%3A%22Contact%20our%20customer%20care%20to%20track%20your%20order.%22%7D%2C%7B%22title%22%3A%22Which%20locations%20do%20you%20accept%20Cash%20on%20Delivery%3F%22%2C%22desc%22%3A%22All%20location%20given%20its%20safe%20for%20our%20customer.%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20track%20my%20order%3F%22%2C%22desc%22%3A%22Contact%20our%20customer%20care%20or%20visit%20our%20%3Ca%20href%3D%5C%22https%3A%2F%2Fbovic.co.ke%2Forder-tracking%2F%5C%22%3Eorder%20tracking%3C%2Fa%3E%20page%22%7D%5D”][martfury_empty_space height=”40″]
[martfury_empty_space height=”75″][martfury_faqs title=”Returns” faqs=”%5B%7B%22title%22%3A%22What%20is%20your%20returns%20policy%3F%22%2C%22desc%22%3A%22You%20can%20return%20the%20product%20within%207days%20after%20delivery.%22%7D%2C%7B%22title%22%3A%22I%20have%20received%20a%20faulty%20item.%22%2C%22desc%22%3A%22Immediately%20contact%20our%20customer%20care%20and%20you%20will%20be%20advised%20immediately.%20We%20however%20the%20best.%22%7D%2C%7B%22title%22%3A%22I%20have%20received%20my%20goods%20but%20I%20do%20not%20like%20them.%22%2C%22desc%22%3A%22Do%20not%20break%20the%20seal%20if%20you%20don%E2%80%99t%20like%20the%20product%20and%20have%20it%20returned%20by%20our%20rider.%22%7D%2C%7B%22title%22%3A%22I%20have%20received%20my%20order%20but%20the%20wrong%20item%20was%20delivered%20to%20me%22%2C%22desc%22%3A%22Do%20not%20break%20the%20seal%20if%20you%20don%E2%80%99t%20like%20the%20product%20and%20have%20it%20returned%20by%20our%20rider.%22%7D%2C%7B%22title%22%3A%22Is%20there%20anything%20that%20I%20can%E2%80%99t%20send%20back%20for%20a%20refund%2Freplacement%3F%22%2C%22desc%22%3A%22No%20we%20will%20refund%20or%20replace%20any%20item%20that%20is%20not%20upto%20the%20requirement.%22%7D%2C%7B%22title%22%3A%22How%20long%20have%20I%20got%20to%20send%20an%20item%20back%20and%20get%20a%20refund%3F%22%2C%22desc%22%3A%22The%20refund%20will%20be%20made%20after%20the%20product%20reaches%20our%20offices%22%7D%2C%7B%22title%22%3A%22I%20was%20charged%20a%20shipping%20charge.%20Will%20it%20be%20refunded%20when%20I%20return%20my%20product%3F%22%2C%22desc%22%3A%22No%2C%20we%20won%E2%80%99t%20refund%20you%20because%20we%20have%20incurred%20a%20cost%20on%20transportation%2Fdelivery.%22%7D%2C%7B%22title%22%3A%22How%20will%20I%20receive%20my%20refund%3F%22%2C%22desc%22%3A%22Via%20Mpesa%20or%20Cash.%22%7D%2C%7B%22title%22%3A%22How%20long%20will%20the%20refund%20process%20take%3F%22%2C%22desc%22%3A%22Less%20than%2024%20hours%22%7D%2C%7B%22title%22%3A%22I%20have%20not%20received%20my%20refund%20yet.%20What%20do%20I%20do%3F%22%2C%22desc%22%3A%22Contact%20our%20customer%20care%20for%20assistance.%22%7D%5D”][martfury_empty_space height=”40″]